Schlatter Group
Customer Service


We see what you show to us - now with augmented reality


+41 44 732 74 20

Service Contract Module: VisionSupport

If unexpected events prevent you from a service visit, or if you simply want to save time and money by receiving the best possible remote service, Schlatter will support you with the fully upgraded service contract module "VisionSupport".


With the new Schlatter VisionSupport, important instructions, graphics and documents are shown in real time directly on the display of your smart-phone, tablet or data glasses thanks to the latest augmented reality technology. This means, for example, that additional visual information can be shown to the mechanic in the process.

Never before has our helpdesk been so close to you and your personal requirements. Join us in taking the next step towards Industry 4.0!

Cost savings thanks to:
  • Higher plant availability due to best possible service
  • Higher resolution rate of problems
  • Shorter downtimes
  • Optimal communication with the Schlatter helpdesk

Further advantages
  • Logging of the session
  • Multi-user conference: interconnection of different Schlatter specialists
  • Display and sharing of documents
  • Ghost function: projecting real-time video into the customer image
  • Screenshot, still image and zoom function
  • Detailed instructions using markers, text and objects
  • Reduce communication barriers due to language, technical understanding and technological obstacles


If required, Schlatter VisionSupport can be combined with:

Schlatter InspectionService
Schlatter RemoteSupport
Schlatter 24Support
Schlatter WebBackup

Schlatter Dashboard

And you can benefit from bulk buy pricing for multiple plants.

Flyer VisionSupport

Flyer overview service contract

VisionSupport Weaving:

+49 251 7792 333
+49 251 7792 155