Schlatter Group
Customer Service

RemoteSupport

No distance is too great to be at your doorstep

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RemoteSupport Welding:

+41 44 732 74 20
+41 44 732 45 11
serviceschlattergroup.com

Service Contract Module: RemoteSupport

If the computer of your machine crashes, the system controller (PLC) displays a fault, or your system reports an unknown fault, we will be able to assist you thanks to Schlatter RemoteSupport.

With Schlatter RemoteSupport you benefit from the ability to establish an rapid online connection between the Schlatter help desk and your welding system.

Solution

In general, Schlatter RemoteSupport allows for an in-depth analysis of the system PC as well as the SWEP20 welding control and PCS system programming. Depending on the generation of the system the system controller (PLC) and the drive units can also be inspected and analysed.

The temporary connection to your system enables our trained staff to gain a comprehensive understanding of the respective fault message. RemoteSupport also allows us to overcome any potential language barriers between your staff and the Schlatter company. Increase system uptime by shortening unplanned downtime.

Advantages

Perfect tool to get support in case of:

  • Faults when loading the program
  • PLC faults
  • Problems in relation to the welding control unit
  • Program sequence / program interruption
  • Faults of the operator PC
  • etc.
Extentions

If required, Schlatter RemoteSupport can be combined with:  

Schlatter InspectionService
Schlatter 24Support
Schlatter VisionSupport
Schlatter WebBackup

And you can benefit from bulk purchase prices for multiple plants.

Flyer RemoteSupport

Flyer overview service contract

RemoteSupport Weaving:

+49 251 7792 333
+49 251 7792 155
service.webenschlattergroup.com