Schlatter Group
Customer Service

Get your spare parts at the click of a mouse



Schlatter Industries AG

Brandstrasse 24 | 8952 Schlieren

+41 44 732 71 11

The existing eShop for spare parts and the integrated spare parts catalogue has become a very popular tool for our customers to help them identify, enquire about or order spare parts. Lots of customers have also used our digital solution to optimise their internal settlement processes and make them more efficient.

Other valuable customer benefits include the multiple languages of the site, the 24-hour availability, the increase in equipment availability and productivity, the reduction in downtimes, the direct access to our SAP documents (PDF) and generally more efficient and quicker processing from the initial enquiry to the delivery of the spare parts.

Due to the integrated spare parts catalogue, you can choose your plant in the simplest way, around the clock - worldwide.

Your advantages:
  • A 2% discount when placing orders via the webshop
  • Free of charge
  • Available in multiple languages
  • 24/7 availability of the service portal
  • Service portal including web shop and additional customer service features >> New
  • Continuous upgrading and development of the service portal >> New
  • Personal and password protected access
  • Cutting-edge user interface
  • Easy to use
  • Your own user management >> New
  • Initial overview: “My machinery”, open quotes, orders, invoices >> New
  • Integrated spare parts catalogue including an operating manual, electr. diagram, drawings and parts lists
  • Real-time data (prices, availability) regarding all transaction processes / documents
  • Browser-independent >> New 
  • Optimised for use on mobile devices (smartphones, tablets, etc.) >> New
  • Easy import of excel files (CSV format)
  • Create your own order templates and notes
  • History of quotes, orders, deliveries and invoices