Schlatter Group
Customer Service

24Support

Round the clock support, worldwide

24Soport.png
Contact:

+41 44 732 74 20
+41 44 732 45 11
serviceschlattergroup.com

Service Contract Module: 24Support

We are here for you 24/7, all year. Benefit from the telephone support provided by our specialists at any time.

Our staff is always at your disposal, whenever you need us. Reduce unscheduled downtime to a minimum and increase system accessibility.

Offer

Whether or not your production personnel works in two or three shifts, at the weekends or if there is a considerable time difference between your production site and us in Switzerland, with Schlatter 24Support you can rest assured that you will always find a competent contact person. Our staff supports you professionally in German, English or French.

Whatever the size of your problem, whether you simply have handling problems or whether your system doesn’t operate in the usual fashion, we provide assistance with all your queries or pressing concerns depending on your individual requirements. We verify urgently needed spare parts, check their availability and process your resulting order.

Advantages

For a low annual flat rate, Schlatter 24Support offers you comprehensive security and is always at your disposal for the duration of the contract. Apart from call charges that may be incurred according to the individual case, you will have to bear no additional acquisition or maintenance costs.

Extentions

If required, Schlatter 24Support can be combined with:  

Schlatter InspectionService
Schlatter RemoteSupport
Schlatter VisionSupport
Schlatter WebBackup

And you can benefit from bulk purchase prices for multiple plants.

Flyer 24Support

Flyer overview service contract