Remote­Sup­port

Your direct line to quick assis­tance.

Effi­cient solu­tions through remote analysis

With our Remote­Sup­port, no distance is too great to provide you with imme­di­ate assis­tance in the event of system problems. Whether errors on the system PC, faults in the PLC control system or an unknown error message: our service enables a direct online con­nec­tion between your system and the Schlatter helpdesk for fast and precise problem solving.

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Remote­Sup­port offers exten­sive diag­nos­tic options

  • Analysis of the system PC.
  • Testing the welding control unit (SWEP20).
  • Mon­i­tor­ing of system pro­gram­ming (DCS).
  • Depend­ing on the system gen­er­a­tion: fault diag­no­sis of the PLC control and drive units.

Thanks to the tem­po­rary con­nec­tion, our tech­ni­cians gain a detailed insight into your system in order to quickly identify and solve problems. Language barriers or mis­un­der­stand­ings can be easily overcome.

Advan­tages in brief

  • Fast trou­bleshoot­ing for PLC faults, operator PC problems, inter­rup­tions in the program sequence and more.
  • Min­i­miza­tion of down­times through imme­di­ate diag­no­sis and sug­gested solu­tions.
  • Increased system avail­abil­ity thanks to effi­cient and cost-saving remote support.

 

Remote­Sup­port can be combined with other Schlatter service modules, includ­ing Inspec­tion­Ser­vice, Vision­Sup­port, 24Support, Web­Backup and Dash­board. We offer attrac­tive grad­u­ated prices for cus­tomers with several systems.

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