Customer opinions on the new service portal MySchlatter.com
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This valuable feedback from our customers confirms that the new Schlatter service portal can significantly optimize customer benefits and the identification and procurement of spare parts.
“I think the new webshop is great. It’s easier to log in and the ordering process is pleasant and uncomplicated. The spare parts catalogs are clear and detailed. The delivery of available spare parts is fast.”
RUWA, CH – Thomas Hofer / Workshop Manager
*****
“The new Schlatter service portal is a user-friendly tool that allows me to find information about all my orders. It is also easy to use to look up spare parts for the machines we use. I am very satisfied with this tool and the personal contact with Schlatter employees.”
Van Merksteijn, NL – Mario Maatman / Maintenance Coordinator
*****
“My name is Sthepanie and I am a regional manager at DeAcero S.A de C.V. The experience I have had with the Schlatter portal has been very positive. It is a very user-friendly portal that is easy to use and makes purchasing processes more effective and efficient.”
DEACERO, MX – Sthepanie Y. Perez Martinez / Regional Manager
*****
“We were introduced to Schlatter’s e-shop for purchasing spare parts. This has made the purchase of spare parts much more efficient. We now have access to all the drawings for every machine we currently own. This makes identification and ordering much easier.
The ordering process is very simple and I think the system is great. I can see what stage the orders are at and whether they have already been processed or a partial delivery has been made. This makes everything easier to follow as we order a lot from Schlatter.
The e-shop also gives us clear real-time data / delivery times during the ordering process. This allows us to organize the planning of PPMS ourselves. We now have the opportunity to plan better and decide when we want to replace parts.
Overall, as a customer, we are very satisfied with the service we receive. The e-shop has simplified the purchase of spare parts in particular and is efficient and easy to manage.”
ZND UK, GB – Shaun Boyle / Stores Asset Manager
*****
“I have been using the Schlatter e-shop for years and the new version is even easier to use and includes more items. In the past I could not find the Jaeger spare parts in the e-shop, but Mr. Rosano gave me the tip to put a 7 in front of the” article number “and now it is much easier to find them. However, I still miss the online drawings from which we could easily identify and select the required spare parts if we didn’t know the number. I would also like to take this opportunity to thank Mr. Rosano for all the support he has provided in using the e-shop and managing our orders.”
KOVINAR, SI (PITTINI) – Nanika Fajfar / Purchasing
*****
“I really like the new store so far.”
WDM (Wolfshagener Draht- und Metallverarbeitung), DE – Michael Gerke / Head of Engineering
*****
“E-shop continues to work well.”
ZND DRAAD, NL – Hein Lammers / Head of Technical Services
*****
